The 1-day programme focuses on different areas of communication, assertiveness and interpersonal skills to equip participants with a practical understanding of:

  • Ways in improving their communication skills.
  • Differentiating between submissive, aggressive and assertive behaviour.
  • Utilizing effective and potent people skills to persuade and influence.
  • Delegate and handle criticisms effectively.
  • Ways how to improve the effectiveness of your communication and reduce misunderstandings.
  • The importance of active listening.
  • Questioning and paraphrasing technique
  • Barriers – explore the range of barriers to effective interpersonal communication in organisations and identify strategies to overcome.